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A00%k .mac Pacific Bell SCHEDULE CAL.P.U.C. NO. A2. San Francisco, California 2nd Revised Sheet 87 Cancels 1st Revised Sheet 87 NETWORK AND EXCHANGE SERVICES A2. GENERAL REGULATIONS 2.1 RULES (Cont'd) 2.1.14 RULE NO. 14 - LIMITATION OF LIABILITY A. LIMITATIONS 1. The provisions of this rule do not apply to errors and omissions caused by willful misconduct, fraudulent conduct or violations of law. 2. In the event an error or omission is caused by the gross negligence of the Utility, the liability of the Utility shall be limited to and in no event exceed the sum of $10,000. 3. The Utility will not provide a credit allowance for interruptions of (N) service caused by the customer's facilities, equipment, or systems. (N) 4. Except as provided in A3. of this rule, the liability of the Utility for (T) damages arising out of mistakes, omissions, interruptions, delays, errors or defects in any of the services or facilities furnished by the Utility up to and including its local loop demarcation point, including exchange, (T) toll, private line, supplemental equipment, alphabetical directory listings (excluding the use of bold face type) and all other services, shall in no event exceed an amount equal to the pro rata charges to the customer for the period during which the services or facilities are affected by the mistake, omission, interruption, delay, error or defect, provided, however, that where any mistake, omission, interruption, delay, error or defect in any one service or facility affects or diminishes the value of any other service said liability shall include such diminution, but in no event shall the liability exceed the total amount of the charges to the customer for all services or facilities for the period affected by the mistake, omission, interruption, delay, error or defect. 5. Services Other Than Directory (T) The following allowances are provided for interruptions in service, as specified for particular services furnished solely by the Utility. (T) a. The Utility shall allow, for interruptions in service of 24 hours or more not due to conduct of the customer, an amount equal to the pro rata charges for each 24-hour period, or major fraction thereof after the initial period or interruption in the following services: (1) Mobile telephone service. Continued Advice Letter No.16555 Issued by Date Filed: May 10,1993 Decision No.92-01-023 A.E.Swan Effective: Aug.8,1993 Executive Director Resolution No.