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14. RATES <br />A. Fees charged for calls originating from the PPD shall be reasonable, valid, and not in excess <br />of those rates charged for similar services provided in response to requests initiated by a <br />public agency or private person. <br />1) The reasonableness of the fees charged shall be determined by comparing the fees with <br />other similar service rates. <br />2) The validity of the fees shall be based upon the following: telephone quotes, invoices, <br />posted rates, charges to retail customers, and other relevant considerations. <br />3) Regardless of the class of tow truck utilized or responding to the call, charges shall not be <br />more than required for the class of vehicle towed or serviced, except when vehicle <br />recovery operations require a larger class of tow truck. <br />B. Based upon the average of the proposed fees submitted, the Police Captain shall determine <br />the reasonableness and validity of all submitted rates (e.g., storage, non -skilled labor, and <br />special equipment). <br />C. An Operator who submits a rate, which is determined by the Police Captain to be <br />unreasonable and/or invalid, shall be allowed to re -submit rates only once. <br />1) If the re -submitted rate is unreasonable and/or invalid, the Operator shall be disqualified <br />until the next enrollment period. <br />2) An Operator shall be provided with written notification regarding the disqualification within <br />30 calendar days of submitting, or re -submitting (if applicable), the rate. <br />D. Rate requirements represent the maximum an Operator may charge on a PPD call. <br />1) An Operator is not precluded from charging less when deemed appropriate by the <br />Operator. <br />2) These requirements shall only be construed as requiring a charge if an Operator would not <br />normally charge for such a service. <br />E. An Operator may lower its retail rates at any time by notifying in writing the PPD. <br />1) When an Operator lowers the retail rate, that retail rate becomes the Operator's new <br />approved rate. <br />F. An Operator shall only charge the tow and storage rates that have been approved by the PPD <br />in the 2023-2027 Tow and Storage Rates ("approved rates"), attached as Attachment B. <br />G. An Operator who charges rates above the submitted rates for a PPD call shall be subject to <br />disciplinary action. <br />H. A valid bank credit card or cash payment by the vehicle's registered owner or agent shall be <br />accepted for payment of storage and/or towing when a vehicle is stored pursuant to CVC <br />§22651.1. <br />Page 14 of 24 <br />