PLEASANTON POLICE TOW SERVICES - Laserfiche WebLink

F. An Operator's employees shall be properly trained to conduct business transactions related to towing, storage, and release of vehicles and property. G. The release of vehicles shall be conducted in accordance with procedures approved by the PPD. The Police Captain shall ensure that proper provisions are in place for the release of all impounded vehicles. Tow companies shall respond to after-hours release of vehicles when requested by the current registered owner or authorized agent. H. Storage facilities owned by an Operator, and shared with another Operator, shall only be authorized if the Operator who owns the facilities charges for the space exclusively on a flat monthly rate rather than a vehicle -by -vehicle basis, or combination thereof. Facilities shared by Operators shall be physically separated and secured from each other. 10.TOW TRUCK DRIVERS A. An Operator shall ensure that its tow truck drivers responding to calls initiated by the PPD are qualified and competent. An Operator shall ensure that its tow truck drivers are trained and proficient in the use of the tow truck and related equipment, including, but not limited to, the procedures necessary for the safe towing and recovery of the various types of vehicles serviced through the Rotation Tow Program. B. An Operator shall ensure that its tow truck drivers have completed an approved tow truck driver training program within the past five years. Acceptable tow truck driver training programs shall be approved by the Police Chief. C. Documentation of completed tow truck driver training programs shall be submitted with the Tow Operator/Driver Information (CHP 234F). CHP 234F is attached as Attachment A. An Operator in conjunction with a Tow/Operator Information (CHP 234F) shall submit the proper documentation upon completion of an approved tow truck driver training program to initiate review by the Police Captain or his/her Designee. The Police Department designee shall not review the Operator/driver information unless the documentation is complete. 1) Tow truck drivers shall successfully complete training for the appropriate class of tow truck (e.g., a Class D driver should have heavy duty tow truck driver's training documentation). 2) An Operator shall be provided written notification regarding the reasons for the denial of an Operator/truck driver's CHP 234F within 30 calendar days. 3) The completion and documentation of a tow truck driver's training does not indicate a sufficient level of competence. D. Tow truck drivers shall perform all towing and recovery operations in the safest and the most expedient manner possible. E. Tow truck drivers shall be at least 18 years old and shall possess proper class of California driver's license and endorsements for the towed and towing vehicle. F. All tow truck drivers and Operators shall be enrolled in the Employer Pull Notice (EPN) Program. Page 10 of 24