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Chapter 10: Plan Administration <br />Interfacing with the Board of Supervisors, city councils, mayors, and other <br />elected and appointed officials. <br />Interfacing with other task forces, coalitions, and local Continuum of Care <br />implementation bodies. <br />Supervising resource development. <br />Topic 2 Strengthening the Continuum <br />Improving and strengthening the services and housing for homeless people is a key <br />recommendation in every area of this plan. Developing a fully functioning continuum that can <br />move people out of homelessness must include agreement on standards for services provided <br />that create parity of services across providers and areas of the county. Successful transition <br />from homelessness should not depend on luck or access to specific high quality services while <br />others receive a lesser quality of care for equivalent needs. Likewise, the service and housing <br />system must treat the recipients of these services with respect and dignity and provide means <br />of grievance and redress where practices are inadequate or faulty. <br />• Establish minimum standards of care. <br />Establish community-developed, county-wide minimum standards of care applicable <br />to all continuum of care providers. Standards are needed to enhance the value for <br />homeless people of services, shelter, and housing provided. All standards will be <br />developed through acommunity-wide, consensus-building process with strong <br />participation by homeless people, and build upon existing minimum standards in <br />use in the county. <br />Topics Covered <br />Topics should include the following, although the community may identify others: <br />- Minimum staffing and program structure <br />- Staff training and development <br />- Agency development and self-evaluation <br />- Cost-effectiveness <br />- Service quantity and quality <br />- Case management and referral capability <br />- Health, safety, and accessibility <br />- Grievance procedures <br />- Mutual rights and responsibilities <br />- Privacy and confidentiality <br />- Client participation and empowerment <br />Alameda County-Wide Homeless Continuum of Care Plan: April 1997 <br />125 <br />