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Chapter 10: Plan Administration • Establish a process to enhance treatment of homeless people and to mediate grievances. Establish a process to monitor and enhance treatment of homeless people and to mediate grievances brought by homeless people. Involve homeless people in the development of this process. This should include developing methods to ensure that homeless people: - Are not punished for behavior, such as sleeping in public, they cannot avoid on account of their homelessness. - Are not treated differently or unfairly simply because of their impoverished, unkempt, or homeless appearance. - Do not have their property confiscated or discarded when they have nowhere but public places or homeless service agencies to store it. - Are able to make their individual and collective views and needs known to the public. The Continuum of Care Council subcommittee focusing on this issues should: Review any laws, ordinances, programs, policies, or procedures brought to its attention to determine their consistency with the rights and dignity of homeless people, and make recommendations to jurisdictions for change if needed. Receive grievances by homeless people about unfair treatment, and consider the need for an ombudsperson to mediate conflicts and investigate allegations. • Encourage new partnerships and collaborations among providers Action Stens Provide information to the community about successful models of collaboration and encourage cross provider technical assistance. Explore jointly the benefits of consolidating certain common functions of related agencies, including bulk purchasing of supplies and food, and shared bookkeeping and other administrative activities • Strengthen the bonds and links along the continuum - Develop methods, such as focus groups with consumers, to test the links along the continuum and determine where gaps exist. Alameda County-Wide Homeless Continuum of Care Plan: April 1997 127