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B. ROLE /RESPONSIBILITY OF RIDGE VIEW COMMONS ASSOCIATES (OWNER) AND RELATION AND DELEGATION OF AUTHORITY TO EHI PROPERTY MANAGEMENT SERVICES, INC. (AGENT). 1. It shall be the Owner's and City's responsibility to establish the general policies under which the Development will operate. The general policies must be approved by the City. The Agent shall implement and carry out the policies in accordance with this Management Plan, the approved Budgets and Management Agreement. 2. The Owner and City will monitor the activities of the Agent to insure that the Owner's and City- approved policies are being implemented in accordance with this Management Plan, the approved Budgets and the Management Agreement. Owner will also review general policies, as necessary, and make written revisions when policy changes approved by the City are made. The Owner will review and approve all operating budgets, non - budgeted expenditures, rental rate changes, service contracts, insurance, renewals and claims and monthly financial reports. 3. The Agent shall be responsible for the day -to -day operations of the Development. The Agent's responsibilities include, but are not limited to, the following: - Development staffing - Development maintenance and repairs -Rent collection and banking - Maintaining accounting records - Tenant relations - Social services - Carrying out the admission and occupancy policies. 4. The Agent shall direct and supervise Development staff, and shall make Development inspections on a not less than monthly basis. 5. The Owner, City and Agent will meet at least monthly or more often if conditions require. Owner's Executive Director or Project Developer will act as a contact person for the Owner. 6. It shall not be necessary for the Owner to issue instructions directly to any on -site personnel. Any such instructions shall be given to the Agent, who shall then instruct the proper staff person on site. It is understood that the Owner and City has the primary responsibility for the general policy of the Development, and the Agent has the primary responsibility for the day -to -day operations of the Development. 7. The Agent shall be compensated for its management services out of the Operating Account. The compensation and terms shall be made part of the Management Agreement. C. PERSONNEL AND STAFF POLICY. The following general staff requirements have been established by the Owner. The Agent, however, shall have the sole responsibility and authority 18:Mgmtplan.EHI 2 11/29/89