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schedule, routes and map shall be available for inspection by the <br /> City Manager on reasonable notice. <br /> 8.2 Prior to the start of any new collection schedule, as <br /> approved by the City, the Collector shall, at his own expense, by <br /> written notice with postage prepaid and forwarded through the <br /> United States Mail or by personal service, notify each resident <br /> of the day or days of the week on which refuse shall be <br /> collected. The notice shall contain the day or days of the week <br /> upon which collections will be made, the name, address and <br /> telephone number of the Collector, and other information deemed <br /> necessary by the City Manager. Said notice shall be posted in <br /> the mail or by personal service to each property served and not <br /> less than 14 days prior to the change of the collection schedule. <br /> SECTION 9 OFFICE, INQUIRIES, AND COMPLAINTS <br /> 9.1 The Collector shall maintain telephone listings in the <br /> directories of the telephone companies servicing the City in the <br /> name by which the firm is most commonly known. <br /> 9.2 The Collector shall maintain regular office hours at <br /> its principal office of operation and shall be available to <br /> answer inquiries and /or receive complaints. <br /> 9.3 The Collector shall maiantain a written record of all <br /> complaints received in a form approved by the City Manager. <br /> 9.4 In the event that any customer reports to the City <br /> Manager that a complaint or claim for a damaged container or <br /> 8 <br />