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(12) Violation of any of the provisions of the City Ordinances or Resolutions relating to the conduct of City officers and employees, or established work rule(s). (13) Failure to submit to a medical examination or failure to appear at the designated time and place for such examination. (14) Violation of CORI Regulations. (15) Use of City equipment, supplies or identification (e.g. badges) for any reason other than for official City business. Section 27. Grievances 27.1 A grievance is any dispute which involves the interpretation or application of any provision of this Memorandum of Understanding excluding, however, those provisions of this Memorandum of Understanding which specifically provide that the decision of any City official shall be final, the interpretation or application of those provisions not being subject to the grievance procedure. 27.2 Grievances shall be processed in the following manner: (1) Within thirty (30) calendar days after the occurrence of an event giving rise to a grievance, an employee may request a meeting to discuss the grievance with such management official as the employee's Department Head may designate. Such request shall be made in writing to the Department Head. (2) If the grievance remains unresolved, the written grievance may be filed with the Department Head who shall investigate the grievance and render a decision within fourteen (14) calendar days from the date the grievance is received. (3) Within fourteen (14) calendar days from receipt of the Department Head's decision in Step 2 above, the employee or official of the Association may notify the Deputy City Manager/Director of Human Resources in writing that a grievance exists, stating the particulars of the grievance, citing the specific section of this Memorandum of Understanding he /she believes to have been violated, and., if possible, the nature of the determination desired. The Deputy City Manager/Director of Human Resources shall have fourteen (14) days from receipt of notification in which to investigate the issues, meet with the complainant and attempt to reach a satisfactory resolution of the problem. No grievance may be processed under paragraph (4) below, which has not first been filed and investigated in accordance with this paragraph (3). (4) If the parties are unable to reach a mutually satisfactory accord on any grievance which arises and is presented during the term of this Memorandum -34 -