14 ATTACHMENT 1 EXHIBIT A - Laserfiche WebLink

Chapter 9 Demand Management Measures THE CITY OF PL£ASANTON 9.2.4.2 Implementation over the Past Five Years to Achieve Water Use Targets As detailed in Section 9.2.2.1, between 2016 and 2017 the City prioritized the implementation of AMI with interconnection to a customer water portal. Since these systems were implemented, an important part of the City's Water Conservation outreach efforts has included educating customers on how to use the customer water portal to monitor their water use and sign up for automatic leak notifications. This allows customers to investigate for potential leaks quickly, greatly reducing their water use through unknown leaks. In addition, Water Conservation staff works with the City's Public Information Officer to post seasonal water efficiency messaging on social media platforms and the City's website. The City's main water conservation website(PleasantonWaterConservation.com) provides water customers with water efficiency information and upcoming events and learning opportunities on water efficiency. In response to the COVID-19 pandemic in 2020, in-person outreach events were canceled. Some events transitioned to virtual platforms, including Gardening with Natives, a joint -hosted event between Zone 7 and other Zone 7 retailers, and water -efficiency trainings conducted by the Bay Area Water Supply and Conservation Agency. 9.2.4.3 Plans for Continued Implementation Implementation of this DMM is ongoing and expected to help the City achieve its water use targets by educating water users about the importance of improving water use efficiency and avoiding water waste. 9.2.5 Programs to Assess and Manage Distribution System Real Loss 9.2.5.1 DMM Description The City measures water pressure at entry points (i.e., turnouts and groundwater wells) and booster stations within its distribution system. Tank levels are also measured within the distribution system. All measurements are continuously monitored by the City's Supervisory Control and Data Acquisition (SCADA) system to indicate any unusual activity or trends that could indicate water loss. Identified distribution system leaks are repaired by trained staff who are available 24 hours a day. 9.2.5.2 Implementation over the Past Five Years to Achieve Water Use Targets As described in Chapter 4 of this plan, the City conducts an annual audit of production versus consumption to determine water losses (see Appendix F). The City's calendar year 2020 audit is in progress, but water loss estimated from production and billing data was approximately 8.8 percent. 9.2.5.3 Plans for Continued Implementation The City will continue to perform water system audits, the accounting of water losses vs. system input, and leak detection programs. Water system audits and leak detection activities are performed on an ongoing, year-round basis. Implementation of this DMM is expected to help the City achieve its water use targets and comply with future water loss standards by quickly identifying sources of water loss so repairs can be made and losses minimized. WEST YOST 9-6 City of Pleasanton 2020 Urban Water Management Plan May 2021