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City of Pleasanton Article 5. Collection Services Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page 72 June 7, 2022March 8, 2018 5.18.3 Safety Training 2512 Contractor shall provide suitable operational and safety training for all of its employees who utilize or 2513 operate vehicles or equipment for Collection of Solid Waste, Recyclable Materials, or Organic Materials 2514 or who are otherwise directly involved in such Collection. Contractor shall train its employees involved in 2515 Collection to identify, and not to Collect, Hazardous Waste or Infectious Waste. Training records shall be 2516 available for review by the City upon request. (See also Sections 5.11 and 5.14.7.) 2517 5.18.4 No Gratuities 2518 Contractor shall not permit its employees to accept, demand, or solicit, directly or indirectly, any 2519 additional compensation or gratuity from members of the public for the Collection of Solid Waste, 2520 Recyclable Materials, and Organic Materials under this Agreement. 2521 5.18.5 Employee Conduct and Courtesy 2522 Contractor shall use its best efforts to assure that all employees present a neat appearance and conduct 2523 themselves in a courteous manner. Contractor shall regularly train its employees in Customer courtesy, 2524 shall prohibit the use of loud or profane language or music, and shall instruct Collection employees to 2525 perform the work as quietly as possible. If any employee is found not to be courteous or not to be 2526 performing services in the manner required by this Agreement, Contractor shall take all appropriate 2527 corrective measures. 2528 5.18.6 Uniforms 2529 All employees of the Contractor performing field service under this Agreement shall be dressed in clean 2530 uniforms with employee’s name or numbered badge, which also shows Contractor’s name, thereon at all 2531 times while engaged in the work; no portion of this uniform may be removed while working. 2532 5.18.7 Provision of Field Supervision 2533 Contractor shall designate at least one and one half (1.5) full time qualified employees as supervisor of 2534 field operations. The field supervisor will devote at least one hundred percent (100%) of his or her time 2535 in the field checking on Collection operations, including responding to Complaints. 2536 5.18.8 Customer Service Representatives 2537 At a minimum, Contractor shall employ one (1) full time Customer service manager and four (4) full-time 2538 Customer service representatives dedicated exclusively to serving the City and its Customers. The 2539 Customer service representatives shall be trained on specific City service requirements, a minimum of 2540 once per quarter in accordance with Section 6.8.6. 2541 5.19 Contingency Plan 2542 Contractor shall submit to City on or before the Commencement Date, a written contingency plan 2543 demonstrating Contractor's arrangements to provide vehicles and personnel and to maintain 2544