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City of Pleasanton Article 6. Other Related Services and Standards Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page 78 June 7, 2022March 8, 2018 ARTICLE 6. OTHER RELATED SERVICES AND STANDARDS 2724 6.1 Billing 2725 6.1.1 General 2726 The City shall approve Rates by City Council resolution that Contractor shall charge Customers for the 2727 types of service provided under this Agreement. Contractor shall bill all Customers and collect Billings in 2728 accordance with City-approved policies and Rates on the Rate Schedule in Exhibit G. City shall have the 2729 right to review and revise the Billing format to itemize certain charges, and City and Contractor shall do 2730 so in accordance with the Implementation Plan (Exhibit C). 2731 On each bill, Contractor shall include a brief message to Customers providing service-related 2732 announcements such as messages about new services, the on-call clean-up services, E-Waste services, 2733 and Bulky Item services, proper handling of Household Hazardous Waste and holiday tree Collection, etc. 2734 The Contractor shall prepare, mail and collect bills (or shall issue written receipts for cash payments) for 2735 Collection services provided by Contractor under this Agreement. Bills for Residential service shall be 2736 mailed to Customers quarterly in advance of the provision of service. Bills for Commercial service shall be 2737 mailed to Customers monthly in arrears. If Commercial Customers have centralized service (in which 2738 Containers are shared by more than one Commercial Premises), Contractor shall bill one Customer for 2739 centralized services or, at the request of the Commercial Customers sharing the Containers, Contractor 2740 shall treat each Commercial Premises as a separate Customer and shall bill each Customer for service 2741 costs equal to the Rate divided by the number of Commercial Premises sharing the service. 2742 Contractor shall make arrangements to allow its Customers to pay bills through the following means: 2743 check, cash, credit card, Internet payment service, or automatic withdrawal from banking account. 2744 Contractor shall provide at least one drop-off location in the City where Customers may deposit their 2745 payments. 2746 The Contractor shall maintain copies of said Billings and receipts, each in chronological order, for a period 2747 of three (3) years after the billing date for inspection by City. The Contractor may, at its option, maintain 2748 those records in computer form, on microfiche, or in any other manner, provided that the records can be 2749 preserved and retrieved for inspection and verification in a timely manner. 2750 6.1.2 Bad Debt Collection 2751 Contractor shall be responsible for collection of payment from Customers with past due accounts (“bad 2752 debt”). Contractor shall make reasonable efforts to obtain payment from delinquent accounts through 2753 issuance of late payment notices, telephone requests for payments, and assistance from collection 2754 agencies. Contractor may discontinue service for any Customer whose account remains unpaid for ninety 2755 (90) days after the date of billing as long as the Customer has received a notice on a form approved by the 2756 City stating that service will be discontinued fifteen (15) days from the date of the notice if payment is not 2757 made by that time. On a monthly basis, Contractor shall provide a list of Customers that are sixty (60) days 2758 past due. 2759