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City of Pleasanton Article 6. Other Related Services and Standards Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page 99 June 7, 2022March 8, 2018 6.14.2 Payment and Billings Audit 3454 The City shall have the right to conduct three (3) audits of Contractor’s Billings and payment of monies 3455 due to the City during the Term to verify that Contractor has is accurately billing Customer, and has 3456 calculated and transmitted all fees and payments as required by this Agreement. City intends to perform 3457 such audits during Rate Period Three, Rate Period Five, and Rate Period Seven. Upon notice from City that 3458 a payment and Billings audit will be conducted, Contractor shall provide all information requested by the 3459 City and cooperate with the audit. Contractor shall be responsible for reimbursing the City for the cost of 3460 each such audit, in an amount up to thirty-five thousand dollars ($35,000) per audit, which shall be a pass-3461 through cost. 3462 6.14.3 Service Level and Route Audit 3463 A. General. Notwithstanding the provisions of Section 6.14.2, Contractor shall independently review 3464 its Billings to Customers in accordance with this Section 6.14.3. The purpose of the review is to 3465 determine that the amount which the Contractor is billing each Generator is consistent with the 3466 City-approved Rate schedule in Exhibit G for the level of service (i.e., frequency of Collection, size 3467 of Container(s), number of Containers, and location of Container(s)) provided to such Generator 3468 by Contractor. 3469 B. Procedures. Contractor shall review each Cart Service account at least once per year in such a 3470 manner that all accounts on a particular route are audited on the same day. The audits shall be 3471 scheduled so that Contractor completes audits of twenty-five percent (25%) of the Cart Service 3472 routes each quarter. Contractor shall review each Bin Service account and Drop Box Service 3473 account at least once every other year. Audits shall be scheduled in a manner that all accounts 3474 on a particular route are audited on the same day and twelve and one half percent (12.5%) of the 3475 Bin Service and Drop Box Service routes are audited each quarter. 3476 The review shall be performed by the Contractor’s route supervisor(s) or other agent approved 3477 by the City. The Person conducting the review shall compare a route report for the route under 3478 review and verify, through visual inspection of each Customer’s Premises on the Customer’s 3479 scheduled day of Collection, the level of service actually provided to each Customer listed on the 3480 route report review and note the actual Service Level in writing on the route report. In addition, 3481 the Contractor’s route supervisor or appropriate agent shall list any Customers receiving service 3482 (and the level of such service) that do not appear on the routing report. The Contractor shall 3483 reconcile the route report to the billing report, noting all discrepancies. Any discrepancies should 3484 be marked clearly on the billing report. Contractor shall verify if the discrepancies result from 3485 Customer’s request for special services on the day of the route audit and shall provide 3486 documentation in such cases. Contractor shall issue correction notices to the Customers 3487 correcting any billing inaccuracies within five (5) Business Days of the day the route audit was 3488 performed and shall provide such notices to City along with the annotated billing report. 3489 C. Route Audit Schedule. Thirty (30) calendar days prior to the Commencement Date, Contractor 3490 shall submit a two (2)-year schedule for performing route audits, listing each route and calendar 3491 quarter that each route will be audited. If the Contractor proposes to modify the two (2)-year 3492 schedule during the Term, the Contractor shall submit a revised route audit schedule to the City 3493 for approval. 3494