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City of Pleasanton Article 6. Other Related Services and Standards Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page 100 June 7, 2022March 8, 2018 D. Reporting Requirements. Two (2) weeks after the end of each calendar quarter, Contractor shall 3495 submit a written report to the City that identifies the Cart Service, Bin Service and Drop Box 3496 Service routes audited, the number of accounts on each route, the number of billing inaccuracies 3497 per route, the percentage of billing inaccuracies (where billing inaccuracies are instances when 3498 service observed by route auditor differs from service listed on the route and/or billing reports) 3499 per route (equal to the number of billing inaccuracies divided by the number of accounts per 3500 route), and the estimated annual revenue impact associated with the billing inaccuracies (which 3501 shall be calculated as the difference between the billing amount shown on the billing report on 3502 the date of the audit and the corrected billing amount multiplied by 12). The written report shall 3503 also include copies of the route audits (i.e., billing reports with handwritten notes identifying 3504 actual level of service provided to each Customer and notes the billing discrepancies), copies of 3505 the corrective notices sent to Customers, and any supporting calculations. The City reserves the 3506 right to perform this review itself or through use of an agent at its expense. 3507 6.15 Provision of Emergency Services 3508 Contractor shall provide emergency services at the City’s request in the event of major accidents, 3509 disruptions, or natural calamities in a manner consistent with the services and procedures identified in its 3510 contingency plan required in accordance with Section 5.19. Emergency services may include, but are not 3511 limited to, assistance handling salvaged materials, Processing, Composting, or Recycling materials, or 3512 Disposing of Solid Waste following a major accident, disruption, or natural calamity. Contractor shall be 3513 capable of providing emergency services within twenty-four (24) hours of notification by the City or as 3514 soon thereafter as is reasonably practical in light of the circumstances. Emergency services, which exceed 3515 the Contractor’s obligations, shall be compensated in accordance with Section 8.4. If Contractor cannot 3516 provide the requested emergency services, the City shall have the right to take possession of the 3517 Contractor’s equipment for the purposes of providing emergency services in accordance with Article 10. 3518 6.16 Assistance to City with Code and Plan Reviews 3519 Contractor shall provide staff and time to assist the City in evaluating and revising its Municipal Code and 3520 Planning and Zoning Code requirements related to Collection of Solid Waste, Recyclable Materials, and 3521 Organic Materials; space allocation and enclosure requirements for Containers, etc. In addition, 3522 Contractor shall provide staff with the expertise to review building plans for new Residential and 3523 Commercial development projects during the City’s permit review process to verify the reasonableness of 3524 the space allocation and enclosure design for Solid Waste, Recyclable Materials, and Organic Materials 3525 Containers and the accessibility of such areas. For these plan reviews, the Contractor may be requested 3526 to visit the site and submit written recommendations for improvements to the design. Plan reviews shall 3527 be completed within two (2) weeks of the City’s request for such review. The City anticipates 3528 approximately five (5) to ten (10) reviews may be requested annually. 3529