ALS FIRST RESPONDER 2004 - Laserfiche WebLink

SECTION 12 COOPERATION WITH EVOLVING EMS SYSTEM CONTRACTOR agrees to participate and assist in the development of system changes subject to negotiated costs, if any. COUNTY agrees to continue a consensus model of obtaining input from all participating Contractors prior to implementing change to system policies and procedures. SECTION 13 ACCESS TO RECORDS AND REPORTING REQUIREMENTS CONTRACTOR shall comply with the following record keeping and reporting requirements: 13.1 Performance Reports - Within thirty (30) days after the end of each quarter, the CONTRACTOR shall document and report to Contract Administrator in writing, using frectile response time method, each emergency call dispatched which did not meet the performance standards set forth in Section 6.1 (Response Times) and each failure to properly report on- scene time. The specific reporting requirements are as follows: a) CONTRACTOR monthly calls which are less than or equal to response times of 8 minutes 30 seconds are added to the monthly exceptions, and this total is divided by the total monthly calls; this yields a fraction represented as a percentage; b) If the fraction in (a) above equals or is greater than 90%, then no report is filed on specific calls with response times over 8 minutes 30 seconds. c) If the fraction in (a) above is less than 90% then the CONTRACTOR must report on each call with greater than an 8 minute 30 second response time. The CONTRACTOR must report on each call the causes of such failures of performance, and shall document efforts to eliminate these problems. 13.2 Patient Report Forms - The CONTRACTOR shall utilize the COUNTY'S "Patient Care Report" (PCR) system for all assignments including patient contact and non-transport. This form will be accurately completed and distributed according to established Alameda County EMS Policies and Procedures. The COUNTY will provide PCR forms via CD. The form is subject to revision by the Contract Administrator at any time. 13.3 Business Records -COUNTY shall have reasonable access to CONTRACTOR'S financial data relating to the provision of First Responder Advanced Life Support operations. 13.4 Observation of Operations - COUNTY representatives may, with appropriate notification, directly observe CONTRACTOR'S medical dispatch center operations, and may ride to observe the operation of any of CONTRACTOR'S FRALS units. The COUNTY'S representatives shall conduct themselves in a professional and courteous manner, shall not interfere with CONTRACTOR'S employees in the performance of their duties, and shall at all times be respectful of CONTRACTOR'S employedemployee relationship. 13.5 Licensure/Accreditation - CONTRACTOR shall ensure that all of its employees are appropriately/licensed/accredited and shall retain a record of their certification/licensure.