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City of Pleasanton Operating Budget • FY 2023/24 - FY 2024/25181 OPERATIONS SERVICES DEPARTMENT Performance Measures Operations Services Department Measure 2021/22 Actual 2022/23 Projected 2023/24 Target 2024/25 Target PARKS, MEDIANS, AND TRAILS MAINTENANCE Developed Park Acres Total 455/FTE Staff 25; Acres per employee 18.19 18.19 18.19 18.19 Open Space & Median Acres Total 1,000 (828 in FY 2023/24)/FTE Staff 2; Acres per employee 411.55 411.55 414.05 414.05 ENVIRONMENTAL SERVICES - Recycled Water Compliance, Urban Runoff, and Water Conservation GPCD / Compliance with the water use target? (gallons / (Yes or No)) 137/Yes 145/Yes 150/Yes 155/Yes Percent of Backflow Test Compliance 98%100%100%100% BUSINESS SERVICES - Utility Billing and Customer Services Customer Calls 16,636 11,000 11,000 11,000 Customer Walk-ins 3,102 3,562 4,000 4,000 Work Requests/Work Orders Processed 6,000 5,700 6,000 6,000 UTILITIES - Water, Sewer, Storm/Drain, and Recycled Water Water Main Repairs 16 10 10 10 Water Service Line Replacements 218 124 200 200 Water Meter Replacements 257 300 400 400 CCTV Sewer Lines (linear feet) 355,161 250,000 250,000 250,000 Sewer Line Cleaning (linear feet) 141,343 200,000 250,000 250,000 Cleaning of Storm Lines (hours spent) 48 277 280 280 OSD ADMINISTRATION Invoices Processed 5,459 5,200 5,400 5,400 # of Department Trainings 31 33 41 41 SUPPORT SERVICES - Building and Vehicle Maintenance # of Work Orders Completed 6,763 7,500 8,000 8,000 # of Major Building Projects Completed 8 10 5 5 STREETS & SIGNS - Streets, Sign Shop, and Traffic Sidewalk Deflection Repairs 117 250 250 275 Red Curb Painted (linear feet) 51,000 51,000 55,000 55,000 # of Potholes Repaired 821 900 900 900 - 5,000 10,000 15,000 20,000 2021/22 Actual 2022/23 Projected 2023/24 Target 2024/25 Target Operation Services Department Business Services -Performance Measures Customer Calls Customer Walk-ins Work Requests/Work Orders Processed