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2. Fairness in rate increases. There is a disproportionate increases based on the tiers. Commercial users don't get as large an increase, and in some cases as actually go down! The 3 year increases range from 129 - 600% on the pleasanton portion (what you are voting on). This far beyond trying to encourage conservation for higher users. am very concerned that the cost of service has not been attributed to the users in the specific tiers fairly. 3. Pleasanton Fixed rates have gone down -- this makes no sense when most of Pleasantons expenses are fixed! The logic given from the consultant was that "staff didn't want to make as much changes around this". How does this support the cost of service requirements? Muldn't the city want more guaranteed revenue since most of the costs are fixed? This doesn't make sense and in fact puts the city at more risk. Finally — the last 10 weeks have been challenging for all including city staff -- a more open dialog and willingness to meet with residents by staff (and answer questions) and come up with a common understand and finding solutions together — would be very welcome by many residents. Unfortunately not answering questions or refusing to meet in a timely manner can lead to loss of confidence by residents. I highly encourage staff, for the future, engage much more -- most residents really would like to understand better and work towards mutual solutions — after all, we all live here and want a better city together. Thank you, Purnam Sheth