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City of Pleasanton, CA <br />§ 14.04.140 § 14.04.140 <br /> <br /> <br />A. Tests On Consumer's Request. <br />1. A consumer may, on not less than one week's notice, request that the city test the meter <br />serving consumer's premises. Where the accuracy of the record of the water meter is <br />questioned by the consumer, such meter may be removed by the city at the consumer's <br />request, and shall be tested using a third-party meter testing agency selected by the city. <br />Testing shall be in accordance with then current American Water Works Association <br />M6 Water Meters standard practice. <br />2. Before testing any meter, the consumer requesting the test shall make a deposit with the <br />city in the amount of the estimated cost for the city to remove, replace and have tested <br />the meter in question. <br />3. A report showing the results of the meter test will be furnished to the consumer within <br />15 days after completion of the test. If consumer disagrees with the report's findings, <br />consumer may pay for a second test and report using a different third-party meter testing <br />agency selected by the city. <br />B. Adjustment of Bills for Meter Error or Leaks. <br />1. Fast Meters. If the test discloses an error against the consumer of more than two percent <br />of the meter's registry, the excess consumption on the three previous readings shall be <br />credited to the consumer's meter account. The city shall bear the entire expense of the <br />test, and the deposit required by this chapter shall be returned to consumer. <br />2. Slow Meters. When, upon test, a meter is found to be registering more than three percent <br />slow, the city may bill the consumer for the amount of the undercharged water based <br />upon corrected meter readings for the period the meter was in service but not exceeding <br />the previous three readings. The consumer who has requested the test shall pay for the <br />meter test and labor to remove the old meter and reinstall an accurate meter. The city <br />shall provide a cost estimate to the consumer prior to any work being done. <br />3. Nonregistering Meters. A nonregistering meter is a meter which has lost the ability to <br />measure water flowing through it. The main indicator of this condition is the flow <br />registering device fails to increment was water passes through the meter. The city may <br />bill the consumer for water consumed while the meter was nonregistering but for a <br />period not exceeding six months at the minimum monthly meter rate, or upon an <br />estimate of the consumption based upon the consumer's prior use during the same <br />season of the year if conditions were unchanged, or upon an estimate based upon a <br />reasonable comparison with the use of other consumers during the same period, <br />receiving the same class of service under similar circumstances and conditions. <br />4. Leaks. The city manager may adopt an administrative policy, "Credit to Utility Bill <br />After Repair of Certain Water Leaks Policy," for utility bill adjustments after a <br />consumer repairs a water leak which was not readily discernable and is beyond the <br />control of the consumer. <br />5. General. When it is found that the error in a meter is due to some cause, the date of <br />which can be fixed, the overcharge or the undercharge will be computed back to, but <br />not beyond, such date. <br />Page 204 of 893