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Element 11 – Communication Program <br />City of Pleasanton Sewer System Management Plan, July 2025 37 <br />11.0: Element 11 – Communication Program <br />The SSMP must include procedures for the Enrollee to communicate with: <br />a. The public for spills and discharges resulting in closures of public areas, or that enter a <br />source of drinking water, and the development, implementation, and update of its Plan, <br />including opportunities for public input to Plan implementation and updates. <br />b. Owners/operators of systems that connect into the Enrollee’s system, including <br />satellite systems, for system operation, maintenance, and capital improvement-related <br />activities. <br />11.1: Communication Program <br />The SSMP Update shall be adopted by City Council at a City Council meeting prior to upload <br />to CIWQS. To facilitate the City Council meeting, staff will include a draft version of the <br />SSMP and prepare a staff report and presentation that provides background on regulatory <br />requirements, SSMP purpose and content, and relationship to existing City policies and <br />programs. The draft SSMP and staff report will be available to the public through posting of <br />the City Council meeting agenda on the City’s website. The City Council meeting will be <br />open to the public and include a period for public comment. The final and adopted SSMP will <br />incorporate input from the City Council meeting. Any significant changes to the adopted <br />SSMP in the future will be approved by City Council through a similar process. <br />The SSMP Update report (including referenced SERP) that is adopted and uploaded to <br />CIWQS will be posted on the City’s Utilities Division webpage (see link in Section 11.2). <br />Any changes to the SSMP Update report will be made in the report, documented in the SSMP <br />change log, and then reposted to the City’s Utilities Division webpage. Note that unless the <br />changes are significant, the SSMP Update report will not be resubmitted to CIWQS until the <br />next 6-year due date. <br />Other communication efforts of the sewer program will include annual check-ins with City <br />Council on KPIs, and public outreach on SSOs and the sewer pipe blockage control plan as <br />described in those programs. <br />11.2: References <br />• WDR Attachment D – Section 11 <br />• Utilities Division Website