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Page 8 of 9 <br />▪ Incipient repairs and general property improvements of a non-luxury nature <br />▪ Site improvements and utility connections <br /> <br />Tier 2 (Between 60% SMI to 80% AMI): <br />● Due to the lack of braided funding, home repair services will be limited and client <br />driven. Clients may use our program to pursue projects that fall within the budget <br />scope including–but not limited to–any of the above listed measures in Tier 1. <br />However, because of per-household funding limits, not all measures will be <br />simultaneously installable. These clients will likely receive the highest-priority <br />upgrades first, such as safety hazards and code violation corrections, heating, cooling, <br />hot water systems repair/replacement, and other major housing system repair or <br />replacement, followed by major sealing measures like windows, doors, electrical, <br />plumbing, and major remediation issues. Lower-priority items such as EnergyStar <br />appliances and minor sealing measures may also be included if there is additional <br />room in the budget for that household. <br /> <br />Both tiers of service will use a combination of direct client interface and subcontractor <br />work depending on the type of work we determine is best practice for the eligible <br />household. <br /> <br />4. Information and Referral <br />Spectrum staff will provide information and referrals for other social services that a client <br />may be eligible for. <br /> <br />5. Reporting and Coordination <br /> <br />Quarterly Reports for each reporting period, Spectrum will provide the City with: <br />● Performance Goals and Deliverables <br />● Client Demographics <br />● Types of Services Provided <br />● Outreach Events Attended <br /> <br />Quarterly check-Ins The City and Spectrum will meet quarterly for up to 60 minutes to <br />discuss emerging needs and challenges for supporting low-income Pleasanton households. <br /> <br />At the check-Ins, Spectrum staff will provide the City with: <br />● Updates on outreach efforts and referral partner relationships <br />● Dates of upcoming outreach events so Cities can support outreach efforts <br />● Guidance on public messaging regarding local, state, and federal tenant protections <br />● Emerging trends and needs <br />● Recommendations regarding implementation <br /> <br />Total Spectrum staff time spent in check-ins will not exceed 12 hours for the length of the <br />contracting period. <br />Page 110 of 226