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Page 5 of 10 <br />Table 7 <br /> Response Times <br />Police response time goals are established in the General Plan as 4:00 minutes for <br />emergencies and 20:00 minutes for non-emergency calls for service. The average emergency <br />response time in 2024 was 5:16, and the non-emergency response time average was 19:34, <br />as shown in Figures 1 and 2 below. On average, Pleasanton officers arrive on scene within <br />5:16 minutes of being dispatched. While this does not account for the time it takes to process <br />and assign a call, it provides valuable insight into patrol coverage, traffic impacts, and <br />response effectiveness once an officer is en route. This metric speaks directly to our patrol <br />readiness, beat coverage, and traffic navigation efficiency. <br /> <br />While en route response time is a key performance indicator, it's equally important to recognize <br />that officers must respond to emergencies in a manner that balances urgency with safety. <br />Under California Vehicle Code (21055 VC), law enforcement vehicles may proceed through <br />red lights and exceed posted speed limits only when using lights and sirens, and responding to <br />an emergency call. However, the vehicle code (21056 VC) also clearly states that these <br />privileges do not relieve officers of the duty to drive with due regard for the safety of all <br />persons. <br /> <br /> <br />Figure 1 <br /> <br />Page 180 of 226