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Page 7 of 10 <br />expresses concern about an employee's conduct. Generally, a supervisor reviews and <br />investigates each complaint, which is then reviewed by the unit manager, a command officer, <br />and the Chief of Police for impartiality, thoroughness, and accuracy. Depending on the scope <br />and severity of the allegations, the Chief of Police in conjunction with the City’s Human <br />Resources Department, may opt to contract with an outside investigator. <br /> <br />At the conclusion of the investigation, each allegation of a policy violation will be assigned one <br />of four possible findings. The finding options are unfounded, not sustained, sustained or <br />exonerated. An “unfounded” finding means the alleged conduct did not occur. A finding of <br />“sustained” means the conduct did occur and resulted in a policy violation. A “not sustained” <br />finding is assigned when there is not enough evidence to determine if a policy violation did or <br />did not occur. An employee is “exonerated” when the conduct did occur, and that conduct was <br />proper and within policy. <br /> <br />Table 9 below illustrates the total number of internally and externally generated complaints <br />from 2020–2024. <br /> <br />Personnel Complaints <br />During the identified timeframe, the most frequently sustained complaint was internally <br />generated. The use of body-worn cameras has a significant impact to the outcome of citizen- <br />generated complaints. While some complaints may not be sustained for policy violations, the <br />police department takes every complaint seriously and as an opportunity to better the <br />profession and the services it provides. <br /> <br />Table 9 - Internally and Externally Generated Complaints 2020-2024 <br /> <br /> 2020 2021 2022 2023 2024* <br />Internal 3 8 5 2 9 <br />Citizen 5 3 4 6 10 <br />Total 8 11 9 8 19 <br />Sustained 1 6 4 2 7 <br />*Three cases pending as not all investigations have been completed <br /> <br />Clearance Rates <br />In 2024, the police department cleared 93% of violent crimes, and cleared well above the <br />national average in all violent crime areas. Property crime clearance remained comparable to <br />the three-year average at 21%, These numbers reflect the hard work of the investigative <br />teams, especially in complex violent cases, and reinforce the department's commitment to <br />holding offenders accountable. The police department looks forward to utilizing additional <br />technological resources to improve clearance rates, especially as they relate to property crime. <br /> <br /> <br /> <br /> <br />Page 182 of 226