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<br />City of Pleasanton Page 5 <br />RFP for Collection Agency Services <br />III. SCOPE OF SERVICES <br /> <br />A. The City of Pleasanton intends to obtain the services of a full-service collection <br />Agency (Agency) to provide revenue collection service for unpaid and <br />delinquent accounts receivable to include, but may not be limited to: <br /> <br />1. Collection on miscellaneous delinquent accounts receivable items where <br />customers have not paid for services or charges from the City (e.g., Third <br />Party Liability Billing, DUI Billing, Business License Delinquent Accounts, <br />False Alarm, Fire Permits, etc.). <br /> <br />2. Collection on delinquent Administrative Citations where residents or non- <br />residents have not paid for a citation(s) issued due to a code violation within <br />the Citylimits. <br /> <br />3. Utility billing (water and sewer) receivables. <br />B. Requirements: The exact range and extent of services is subject to negotiation, but <br />at a minimum must include professional services and dedicated personnel to <br />perform the following scope of services: <br />1. Agency shall provide collection services for debts owed to the City for <br />Delinquent Billing. <br /> <br />2. Agency shall designate a manager for the City’s account who will be the <br />City’s primary contact with Agency. <br />3. City shall submit delinquent accounts for collection via hard copy, email, <br />electronic file, or in writing. Agency shall provide acknowledgement within ten <br />(10) days of account placement via the same method that the account was <br />submitted. <br /> <br />4. City shall provide documentation to Agency for each account, including <br />name, any available customer information, last known address, account <br />number, and balance due. <br />5. Agency shall make a minimum of two written or telephone contacts for each <br />account (unless the account clears sooner) within forty-five (45) days of receipt <br />of account. <br /> <br />6. Agency shall discuss their recommended use of skip tracing on delinquent <br />accounts. Agency to provide specific tools used to conduct skip tracing. <br /> <br />7. Agency should indicate whether the City will have access to the <br />Agency’s database in order to determine the progress of the collection <br />efforts. <br /> <br /> <br /> <br />Docusign Envelope ID: 3E0A76A7-438F-46D4-8461-55205D93623D