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City of Pleasanton Page 9 RFP for Collection Agency Services the overall collection rate is required. F. Provide sample letters to be sent to delinquent accounts. Be sure to indicate what collection method each letter pertains to (this can be included as part of an attachment). G. A list of the municipal agencies your Agency has worked with during the past three years. Provide the following information for three collection projects which are similar in size and scope to the project requested bythis proposal: 1. Name, address, and telephone of the Agency 2. Time period for the project 3. Brief description of the scope of the collection efforts 4. Recommended collection procedures 5. Person to contact for a reference H. A statement as to the ability of the Agency to make collections in all fifty states and the Agency’s ability to file reports with all three national credit bureaus. I. Clearly describe and outline your fees for the services. Be sure to differentiate the fees between the various collection methods being proposed. J. A statement of the dollar amount of an account under which your Agency will not actively pursue regular collection and/or legal action. K. Billing and payment expectations including timing and method of payment. L. Provide overall information to show the average number of days required by your Agency to complete a collection and forward the monies to your customer. In addition, list historical collection percentages achieved by your Agency for the various sources of revenue listed in the RFP. M. A statement of the services your Agency feels differentiates you from other agencies. N. Agencies submitting a proposal in response to this RFP must disclose any actual, apparent, direct, indirect, or potential conflicts of interest that may exist with respect to the Agency, management, or employees of the Agency or other persons relative to the services to be provided. If an Agency has no conflicts of interest, include a statement to that effect in the proposal. V. SUPPLEMENTAL TERMS AND CONDITIONS A. The Agency receiving the contract for collection services shall procure and maintain, for the duration of the contract, insurance as required in the City’s standard professional services agreement (see Attachment A). B. The Agency, if selected, must have a valid City of Pleasanton business license for the duration of the contract. Additional information regarding the City’s business Docusign Envelope ID: 3E0A76A7-438F-46D4-8461-55205D93623D