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City of Pleasanton Page 10 RFP for Collection Agency Services tax program may be obtained by calling (925) 931-5440 or by visiting https://www.cityofpleasantonca.gov/our-government/finance-department/business- license/. C. The City of Pleasanton reserves the right to accept or reject any and all proposals and use any ideas in a proposal regardless of whether or not that proposal is selected. Submission of a proposal indicates acceptance by the Agency of the conditions contained in this request for proposals and in the attached standard professional services agreement, unless clearly and specifically noted in the proposal submitted and confirmed in the agreement between the City and the Agency selected. D. The proposals will be reviewed and finalists may be interviewed by City representatives. The City will consider a variety of factors in recommending the selected Agency to the City Council, including evaluating the proposals for compliance with the requirements of the RFP. The following are several criteria to be used; the relative importance of each is not determined by the order shown: 1. Thoroughness and understanding of the tasks to be completed 2. Agency’s expertise and overall experience of personnel assigned to the work 3. Time required accomplishing the requested services 4. Responsiveness to the RFP requirements 5. Public sector experience in a municipal setting, conducing similar services 6. Cost of services E. During the evaluation process, the City reserves the right to request additional information or clarifications from agencies submitting proposals, or to allow corrections of errors or omissions. VI. IDEMNIFICATION Agency agrees to hold harmless and indemnify City, its officers, officials, agents, and employees and volunteers from and against any and all losses, liability, or damages arising out of, in consequence of, or resulting from the negligent acts and/or omissions of Agency, its subcontractor, consultants, agents or employees. Agency assumes no responsibility to indemnify City for the negligent acts or omissions of City, its officers, agents and employees. Docusign Envelope ID: 3E0A76A7-438F-46D4-8461-55205D93623D