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<br />City of Pleasanton Page 2 <br />RFP for Collection Agency Services <br />TABLE OF CONTENTS <br />I. REQUEST SUMMARY...........................................................................................................3 <br />II. INTRODUCTION ....................................................................................................................3 <br />A. CITY PROFILE ................................................................................................................3 <br />B. GENERAL RFP SUBMITTAL INFORMATION...........................................................3 <br />C. RFP QUESTIONS.............................................................................................................4 <br />D. SCHEDULE......................................................................................................................5 <br />III. SCOPE OFSERVICES ............................................................................................................5 <br />IV. PROPOSAL REQUIREMENTS AND CONTENT.................................................................8 <br />V. SUPPLEMENTAL TERMS AND CONDITIONS................................................................10 <br />VI. IDEMNIFICATION ...............................................................................................................11 <br />VII. DISCRETION AND LIABILITY WAIVER .........................................................................11 <br />ATTACHMENT A: PROFESSIONAL SERVICES AGREEMENT ..........................................12 <br /> <br /> <br />Docusign Envelope ID: 3E0A76A7-438F-46D4-8461-55205D93623D