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City of Pleasanton Page 3 RFP for Collection Agency Services I. REQUEST SUMMARY The City of Pleasanton (City) is requesting proposals from qualified firms and agencies to provide collection services for the City’s delinquent customer accounts. The City desires to enter into an agreement for professional services with a qualified firm or agency who can demonstrate competency and experience in providing collection services. The agreement will be for a period of three years with an option to renew for an additional two years. The City seeks an experienced and effective contractor that minimizes City costs, maximizes the use of available technology, provides excellent client service, and performs thorough and complete collections. II. INTRODUCTION A. CITY PROFILE The City of Pleasanton is a general law city incorporated in 1894 and is governed by a five-member City Council; the Mayor is elected for a two-year term, and Council members are elected at-large to four-year, overlapping terms. With a total operating budget of $234.4 million, including a General Fund budget of $147.6 million, the City employs a workforce of about 500 employees. It is a full-service City and in addition to the offices of City Manager and City Attorney, the other departments consist of Human Resources, IT, Library Services, Community Development, Public Works (including Engineering, Parks Maintenance, Streets, Water, Sewer, Golf and Cemetery Operations), Economic Development, Community Services, Finance, Police and Fire. The Council appoints the City Manager and City Attorney. The mission of the Finance Department is to ensure the safekeeping, management, investment, and accounting of the City’s financial assets. Other important responsibilities include managing the operating and capital budgets; processing payroll, and accounts payable and receivables. More information about the City of Pleasanton and its services may be found at the City’s website at: www.cityofpleasantonca.gov B. GENERAL RFP SUBMITTAL INFORMATION The City’s designated staff will evaluate proposals received. During the review process, the City reserves the right, where it may serve the City’s best interest, to request additional information or clarification from those that submit proposals, or allow clarifications, corrections of errors, or omissions. Any and all changes in the RFP will be made by written addendum and posted on the City’s website. The City reserves the right to retain all proposals submitted. Submission of a proposal indicates the Proposer’s acceptance of the conditions contained in this RFP,unless clearlyandspecificallynotedintheproposalsubmittedandconfirmed in the contract between the City and the Proposerselected. Docusign Envelope ID: 3E0A76A7-438F-46D4-8461-55205D93623D