DIAMETER SERVICES USA INC. - Laserfiche WebLink

City of Pleasanton Consulting Services - AMI Procurement and Program Management 8 | P a g e accommodating additional meetings and material review as required. On an optional basis, Diameter can also support material development (examples include door knockers, outreach letters, website content in collaboration with the Pleasanton communications staff, frequently asked questions. Deliverables/Tasks: Schedule and facilitate meetings, document review and content development: Workstream 5: Testing Diameter’s best in class testing plan of software and IT integrations far exceeds industry standards. System acceptance criteria should encompass three components: the AMI system, the meter, and the installation. The system will only work as designed if all three components achieve the specified performance standards outlined within the RFP(s). During the Startup subphase, Diameter will drive the development of a User Acceptance Test (UAT) that provides the framework for all the tests conducted to confirm that work done to integrate all the software that will support the AMI solution has been successful. Once developed and approved, Diameter will work with the AMI and installation vendors along with the Pleasanton integrations team to define the requirements of the test environments/data that must be developed to support the UAT. Once UAT begins, Diameter will chair testing huddles, where the teams responsible for testing will meet daily to assess successes and failures and determine what needs to be done to address the failures as effectively and efficiently as possible. Following the successful completion of the UAT, Diameter will lead Initial User Acceptance Testing (I-UAT). The purpose of I-UAT is to confirm that the end-to-end process of service order creation, AMI upgrades, data transfer and billing all work as anticipated, including any AMI alarms that are meant to be captured. For I-UAT, meters, radios and network collectors will be deployed in a test environment, with water passed through the meters, t o perform the tests and review all processes. This test must be successfully completed prior to the start of the Proof-of-Concept subphase to ensure all requirements of the assets and network have been met. 1.3.3. Contract Administration Introduction: Contract administration is essential to ensure that all contractual obligations are achieved, risks are mitigated, and communication between parties is facilitated. Diameter recognizes that by implementing robust contract management practices, we can guarantee Vendor compliance with agreed terms, proactively address potential issues, and foster transparent and efficient communication. This approach not only minimizes legal and financial risks but also enhances collaboration and trust among all stakeholders, ultimately contributing to the successful execution of the various contracts. Objectives: Ensure contractual obligations are met; Minimize risks associated with contract execution; Facilitate effective communication and collaboration between parties. Contract Administration will occur throughout the entire lifecycle of the program. Contract adm inistration will include: Contract Compliance Monitoring, Subject Matter Expert (SME) Review, Documentation and Record Keeping, Risk Identification and Issue Resolution, Contract Amendments and Modifications, Vendor Evaluations, Contract Closeout Process. Contract Compliance Monitoring Diameter ensures effective contract compliance monitoring by conducting regular audits and inspections, establishing key performance indicators (KPIs), and generating reports to summarize compliance status and highlight issues. We promptly address any compliance issues by developing and implementing corrective action plans to minimize the overall impact to the program and prevent future occurrences. Subject Matter Expert (SME) Review Diameter is a team of leading industry experts that have intimate knowledge of how to complete these programs successfully. The vendors will be submitting lots of documentation including work schedules, production plans, staffing and time allocations, inventory forecasts, project plans, area management approaches and monthly progress reports. The Diameter team will review the work product to ensure EXHIBIT A Docusign Envelope ID: 134A9AB7-298B-4C3D-A5CB-AF281D5118F0