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City of Pleasanton Consulting Services - AMI Procurement and Program Management 7 | P a g e proposed and the complexity of the installation. During the Startup subphase of the project, Diameter will facilitate data collector deployment meetings to ensure the network deployment is on track. These tasks should be completed before any meter installations are performed. Activities include the development/review of a collector deployment plan and the review of the propagation study submitted by the AMI vendor. Diameter can also attend the first week of site surveys to provide support and ensure best practices are being followed. It is also important to keep in mind throughout the network deployment: 1) changes in network infrastructure locations may affect the propagation, and 2) each proposed location will have individual site-specific approvals. Workstream 2: System Integrations – Design and Development System integrations are an essential part of a successful AMI solution and will be overseen by our subject matter experts who specialize in integrations specific to these types of projects. Design and testing of the system integrations will be done in cooperation with Pleasanton, the installation vendor, and the CIS vendor. This task includes defining the required interfaces and the frequency of data transfer, as well as ensuring quality assurance processes are in place to highlight when data issues arise. Diameter’s role will be to plan, document, and support the integration efforts, and validate the output through Diameter- lead User Acceptance Testing. The selected AMI vendor and CIS integrator will be responsible for the actual interface development. We have developed a three-step process for scoping the integration effort by the CIS vendor. In Step 1, Diameter, Pleasanton, and the CIS vendor will develop a realistic timeline for when resources will be required. Documentation for Step 1 will be developed at the beginning of the Procurement Phase. Step 2 will update this document once the AMI, MIS, and Customer portal vendor(s) have been determined. Step 3 will occur during the Startup subphase and will detail all business requirements for all required interfaces. Workstream 3: Installation Readiness The third workstream, Diameter, will lead to Installation Readiness. In this workstream, we will guide all stakeholders involved in meter and radio installations through critical concepts and processes that must be established prior to initiating the Proof-of-Concept subphase and entering homes. This workstream will define what will constitute a pass or failure for any given installation, how the installation contractor will move through Pleasanton in an organized and effective manner, the components of the quality assurance program, how tasks will be identified, assigned and resolved, the compliance process, emergency procedures and processes, and the invoicing process. Establishing these things before installations begin will help ensure the successful deployment of meter and radio assets. Diameter understands that the installation process will be the most visible element of the entire AMI program, so it will be the process with the highest risk of negative feedback from the community. Our approach to this workstream is to address all the risks and issues we have seen in previous AMI deployments to help prepare the installation vendor and Pleasanton for success. Workstream 4: Public Outreach Development and Support Diameter’s public outreach strategy, developed in the Design Phase, will be updated to reflect the details of the selected vendors and finalized to accommodate the Startup, Proof of Concept, and Installation and Deployment subphases of the project. In a program of this complexity, many stakeholders will be involved in the development, review, and approval of the project’s supporting documents, processes and procedures. Diameter has the management expertise necessary to guide the overall development and approval process for these components. We will facilitate communication and cooperation between stakeholders and bring best-in-class samples to ensure all requirements are covered. Typically, public outreach material development includes 1 round of review and revisions in addition to an initial communication plan review meeting. Diameter would facilitate eight workshops listed below including minutes and action items for each, ongoing support to assist with documentation and EXHIBIT A Docusign Envelope ID: 134A9AB7-298B-4C3D-A5CB-AF281D5118F0