CITY COUNCIL AGENDA PACKET - Laserfiche WebLink

Exhibit A Scope of Services CityServe of the Tri-Valley CityServe of the Tri-Valley’s Senior Support Services Program will deliver comprehensive, compassionate, and accessible Care Coordination support to Pleasanton seniors addressing these core service areas as needed: Senior Care Coordination Average 250 Staff Hours per Month at rates listed in Table A 1. Onsite Support: a. Case managers (Care Coordinators) will be available daily during designated drop-in hours at the Pleasanton Senior Center to address direct referrals. i. Each client will complete an intake assessment to create a personalized Care Plan using CityServe’s Care Wheel model (housing, health, nutrition, transportation, emotional wellness.) b. Follow Up: i. Regular, weekly, monthly or as needed check-ins, with care plan updates. 2. In Person and Home Care Coordination Visits ● In-home assessments and care planning for homebound seniors unable to visit the Senior Center and daily in-office care sessions will be scheduled. ● Coordination of free services across all areas including: o Emergency resource referrals as needed (housing, food, mental health). o Access to transportation assistance through CityServe’s Ride Care program as well as other transportation providers. Multilingual support is available as needed. o Service in Action Team support. This is a group of local volunteers that are cleared and ready to jump into action to support our seniors with needs such as climbing a ladder to fix a light, light yard work, handyman jobs, organizing or assisting with tasks beyond a caring visit. This team works closely with our caring visitors and care coordinators. o Health Education Classes and Events o Continuous communication and reporting to City of Pleasanton staff. Page 300 of 694