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Service Offerings Agreement <br /> <br /> Title: Service Offerings Agreement <br /> Department: Legal <br /> Version: 1.0 <br /> Release Date: 6/9/2021 <br />Scheduled Routine Maintenance: routine maintenance is scheduled on the fourth Tuesday of <br />each month in Pacific Time (PT)*: <br /> <br />* Pacific Time (PT) observes daylight savings. UTC time data is reflective of maintenance windows regardless of daylight savings observation. <br />Refer to UTC to calculate local time of maintenance. <br />** Maintenance performed on UK and AU a week after the fourth Tuesday of each month <br />*** Time period includes time on Wednesday in UTC <br />**** Time period is on Wednesday in UTC <br />Emergency Maintenance <br />Patches and emergency releases are used to deliver ad-hoc application fixes and are typically <br />seamless to customers. Whenever possible, patches and emergency releases are deployed during <br />off-peak hours and without Downtime. Emergency releases are conducted on an as-needed basis <br />and can occur any day of the week. <br />Axon Device Firmware Updates <br />Firmware updates and enhancements to Axon devices are pushed from Axon Cloud Services. <br />Customer interaction is not required. Updates are retrieved, installed and validated during the <br />normal device charging and data transfer process. Firmware updates are systemically rolled out <br />to customers in waves. <br /> <br />Docusign Envelope ID: 5172E467-F2D7-4419-8340-D908E46FECB3Docusign Envelope ID: B1798F31-93DB-4AB1-AC82-92BCF01B645C