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Service Offerings Agreement <br /> <br /> Title: Service Offerings Agreement <br /> Department: Legal <br /> Version: 1.0 <br /> Release Date: 6/9/2021 <br />Part 3 – Return of Merchandise Authorization (RMA) <br />The Axon Evidence Device Return Service provides Customers with the ability to manage return <br />merchandise authorization (RMA) requests within Axon Evidence.com. Authorized users will be <br />able to create, update, save, submit, and track device returns for their agency in one place. <br />Hardware warranty will be dependent on Customer’s specific agreement with Axon and levels <br />covered. <br />Targeted Replacement Time: <br />Axon aims to have replacement devices shipped to the Customer within 48 hours from receipt of <br />the faulty device (excluding weekends or public holidays). <br />Exclusions <br />The Return of Merchandise Authorization does not apply to services or hardware not within <br />Axon’s control. Axon’s customer support will provide detail on return times as soon as possible <br />to the Customer’s point of contact. <br />N.B. TASER products (conducted electrical devices) are not covered under the terms of this Return <br />of Merchandise Authorization. Customers are requested to contact Customer support directly to <br />report a faulty TASER device. <br />Docusign Envelope ID: 5172E467-F2D7-4419-8340-D908E46FECB3Docusign Envelope ID: B1798F31-93DB-4AB1-AC82-92BCF01B645C