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SEW Platform Product Change Request (CR) <br />SEW CR v.3.1 - Copyright SEW <br />Client Name City of Pleasanton <br />Change Summary Pleasanton -Customers can not make payments <br />Software SCM <br />CR ID CR-3976 <br />Contract ID City_of_Pleasanton_2023_10_10_SVC <br />Change Request Details <br />Pursuant to the MSA/STATEMENT OF WORK entered between Smart Energy Systems, Inc. dba Smart Energy Water <br />(“SEW”) and City of Pleasanton (“Client”), Client would like to: <br />1.What is the problem we are trying to solve, and why was this CR created? No payments came through in <br />yesterday’s file. Pleasanton had 4 customers contact them that they could not pay via mobile app or website. <br />“Hello, I am trying to pay my bill but it is not processing. When I click Pay it is staying in the "Please Wait" <br />window forever, on multiple computers with multiple cards.” When I referred him to download the app, he <br />did but got the same message as the one below where it states “no usage data available to display. <br />A meeting was had with BridgePay and SEW. <br />BridgePay pointed out that the SEW configuration of connection to their Gateway needed to be reconfigured. <br />They put the SEW team through the process and provided documents which also needs SEW to go through a <br />Certification process. <br />2.What is the CR Priority and Customer temperature? This is a high priority <br />3.Draft the CR requirements in detail. <br /> A meeting was had with BridgePay and SEW. <br />BridgePay pointed out that the SEW configuration of connection to their Gateway needed to be reconfigured. <br />They put the SEW team through the process and provided documents which also needs SEW to go through a <br />Certification process. <br />Testing & Certification - Developer Center - BridgePay (atlassian.net) <br />SEW is looking into reconfiguring the gateway connection and certification. <br />In the interim, a banner has been placed on client's portal directing customers to call 925-931-5500 and press <br />option 1 to pay by credit card by phone. <br />4.Include any details logic suggested by the client. BridgePay pointed out that the SEW configuration of <br />connection to their Gateway needed to be reconfigured. They put the SEW team through the process and <br />provided documents which also needs SEW to go through a Certification process. <br />5. What Modules and screens impacted? Payments Via Mobile App and Website <br />6. Can the base features cover these requirements? Yes <br />Docusign Envelope ID: 8554268A-3B16-47CD-A583-5329ACD47579