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SUPPLEMENTAL MATERIAL <br />10. Why isn't the meter size shown on the utility bill? <br />A. This is a good suggestion that supports the City's goals for customer transparency <br />and education. Staff will include this item for consideration in the next utility bill <br />format update. <br />Customers can currently reference their fixed rate shown on their water bill with the <br />Pleasanton Water Rate Schedule, available online at <br />https://www.citvofpleasantonca.gov/assets/our-government/public-works/utility- <br />billing/rate-notification-inserts-water-2025.pdf <br />Attached is a reference image of the current bill layout. <br />Com0uu4 a-MOMMy <br />rued Meter Chxtes <br />Meter Size <br />528" <br />3/4' <br />1' <br />1 112' <br />2' <br />3' <br />4' <br />6' <br />8' <br />10" <br />CurronrCon""Cost <br />$21.90 <br />$31A3 <br />$56.27 <br />$117.28 <br />$165.37 <br />$431.4 <br />$756.97 <br />111.387.52 <br />53.330.4 <br />$6.246.23 <br />Combined Total <br />1124.01 <br />531.30 <br />$60.06 <br />$127.01 <br />$168.21 <br />5466.94 <br />5817.14 <br />$1.445A8 <br />53.608.50 <br />55.862.70 <br />EMctMO2f/2025 <br />[lose"" elffirnm <br />S5.S3 <br />$6.59 <br />$9.25 <br />$16.14 <br />520.30 <br />$51.16 <br />$87.23 <br />$151.95 <br />$374.78 <br />5506.90 <br />zone 7 <br />518.48 <br />1 $27.71 <br />550.81 <br />1 $110.87 <br />1 5147.82 <br />1 $415.78 <br />1 5729.91 <br />I 51.293.52 <br />1 53.233.81 <br />1 55.081.71 <br />n t <br />Alternatively, customers may contact Public Works Customer Services for <br />assistance: <br />• Phone: (925) 931-5500 <br />• Online: Contact Us form on the City website <br />• Office Hours: Monday -Friday, 7:00 a.m.-4:00 p.m. <br />11. What happens if we don't get the assumptions right? (page 28 of the rate study, Table <br />212) <br />A. Assumptions are used throughout the study as a means to reasonably project future <br />expenses using the best available data at the time the study was completed. <br />However, projected costs of future expenses may be different from the actual costs <br />of those expenses. <br />If projections are higher than actual expenses (with all else equal), the City has the <br />ability to implement lower rates than what was presented in the Proposition 218 <br />notice and adopted at the Public Hearing, which represent the maximum water rates <br />that the City can implement. <br />If the projections are lower than the actual expenses, the City can use its reserves to <br />offset the increase in costs. The City's reserve policy includes a target for an <br />operating reserve, which allows the City to pay for unexpected increases to <br />operating expenses and reduce the financial risk associated with those fluctuations. <br />L! <br />