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SUPPLEMENTAL MATERIAL <br />If actual expenses greatly exceed the projections, then the City may have to revisit <br />its financial plan and adjust accordingly (for example, beginning a new Proposition <br />218 rate adoption process). <br />12.Are we within a reasonable amount of water loss, relative to the state average or <br />comparable agencies? (Water loss on Table 213) <br />A. The amount of water loss varies significantly between agencies, due to age of <br />infrastructure, issues with billing and/or metering systems, etc. Water loss includes <br />both real losses (such as from leaks) and apparent losses (such as from <br />accounting/billing errors or theft). Most agencies assume a water loss percentage of <br />approximately 5% to 10% for rate study projections; the average is approximately <br />7% based on data from the SWRCB. The City is currently in the process of procuring <br />a consultant to evaluate the City's water loss values versus recent performance <br />standards set by the State Water Resources Control Board (SWRCB) and develop a <br />plan for compliance. <br />13. How many water rate increases has the City implemented in the last 10 to 15 years? <br />A. For Pleasanton's water rates, there were Consumer Price Index (CPI) increases <br />from 2011 until 2016, then no CPI or water rate increase for 2017, then CPI <br />increases for 2018, 2019 and 2020. Then there were no water rate increases for <br />Pleasanton's water rates for 2021 and 2022 and 2023. Then there was a Council <br />approved rate increase of 30% for 2024 and 12% for 2025 for Pleasanton water <br />rates. The City of Pleasanton also collects fees for services provided by outside <br />agencies, including Zone 7 Water Agency for wholesale treated drinking water. <br />These fees are pass-through. <br />9 <br />