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<br /> <br /> <br />• When determining individual fee waivers, library staff may consider any number <br />of reasonable factors, including, but not limited to: a library member being <br />unaware of library policies with regard to fees; a library member who is unable to <br />pay the entire amount owed due to personal hardship; personal emergencies and <br />extenuating life circumstances; or a library member who has paid a fee and can <br />provide supporting documentation. <br />• Member Services staff assess the damage of a returned item. If the damage is <br />beyond normal wear and tear, such as pages missing, liquid damage, animal <br />damage, etc., staff will notify the library member about the damage and bill the <br />library member for the replacement cost. <br />• All items subject to material replacement are kept in the library for six months for <br />library members to review before an item is paid for. <br />• If a library member disputes the charge of a damaged library item, the library <br />member can discuss the item with Library Administration for further review. <br />LINK+ Lending Service <br />• The LINK+ lending service is a collaborative system that allows Pleasanton <br />Public Library members to borrow materials from participating public and <br />university libraries in California. <br />• Fines and replacement fees on these materials will continue to be charged per <br />the LINK+ consortium agreement. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />Approved by the Pleasanton Public Library Commission, October 5, 2023 <br />Approved by the Pleasanton City Council, November 7, 2023 <br />ATTACHMENT 2 <br />Page 101 of 264