CITY COUNCIL REGULAR MEETING AGENDA PACKET

•If the item is returned in good condition during this period, the material replacement fee and processing fee will be removed, including the temporary suspension on the library member’s account. •If the item is damaged, the library member can pay the material replacement and processing fee, which will remove the temporary account suspension. •If the item is lost, the library member can pay the material replacement and processing fee, which will remove the temporary account suspension. 60 days after due date: •If the library member does not return an item within 60 days after being assessed the material replacement fee and processing fee, the library member will receive a collection agency notification for the total fees owed, which is the retail cost of the item including the processing fee plus a collection agency fee. •The materials recovery process allows up to a total of 123 days to return or pay for an item before the account is referred to the collection agency. Purchasing a replacement item to eliminate the lost/damage cost is not accepted due to edition and cataloging issues. Material Replacement Refunds •The replacement cost of the item is refundable, minus the processing fee, if it is returned in good condition within 90 days of the paid date, with the exception of LINK+ items. •Refunds are issued in the form of a check payable to the library member and mailed to the address on file in the library card account. Fee Waivers •Fees may be waived for library members due to special circumstances, such as, but not limited to: technical difficulties with the circulation system, lost items that have been recovered, workflow constraints at the returns outlet, emergency facility closures, and Library Commission-approved fee amnesty days. •When determining individual fee waivers, library staff may consider any number of reasonable factors, including, but not limited to: a library member being unaware of library policies with regard to fees; a library member who is unable to pay the entire amount owed due to personal hardship; personal emergencies and extenuating life circumstances; or a library member who has paid a fee and can provide supporting documentation. •Member Services staff assess the damage of a returned item. If the damage is beyond normal wear and tear, such as pages missing, liquid damage, animal damage, etc., staff will notify the library member about the damage and bill the library member for the replacement cost. •All items subject to material replacement are kept in the library for six months for library members to review before an item is paid for. •If a library member disputes the charge of a damaged library item, the library Page 97 of 264