CITY COUNCIL REGULAR MEETING AGENDA PACKET

EXHIBIT A Library Materials Recovery Policy Pleasanton Public Library’s mission is to be the place for all members in the community to Discover, Connect, and Share. To fulfill this mission, the library provides free and equal access to resources in a variety of formats to meet the cultural, informational, recreational, and educational needs of the diverse community it serves. To increase access, circulation, and recovery of library materials and resources, the library does not charge daily overdue fines for Pleasanton Library materials, provides for automatic renewals of Pleasanton Library materials, and offers a variety of phone, email, and text notification methods. To ensure materials continue to be available for all, the library charges material recovery fees to cover the cost of lost and damaged items. Loan Periods and Automatic Renewals •The initial loan period for all Pleasanton Public Library materials is 3 weeks (21 days), with the exception of Lucky Day DVDs, which is 1 week (7 days). •After the initial 3-week loan period, if a borrowed item is not returned, it will be automatically renewed up to two times (6 weeks or 42 days). •Items will not be automatically renewed if they are on hold for another member or have previously been renewed twice. Member Notifications •The Pleasanton Public Library strives to provide a wide variety of notification methods to help members easily track the due dates of their library materials. •Library members are automatically notified that an item is due through email notifications or automated phone calls, depending upon account preference. •Library members may choose to be notified through a text message service, with customizable alerts for account holders and their family members. •Library members can track due dates on the library web catalog, the library app for mobile devices, or contact the library by phone or in-person with account questions. Material Recovery Fee Timeline 30 days after due date: •If an item is not returned within 30 days after its due date, a material replacement fee will be assessed, which is the retail price of the item plus a $5 processing fee. The library member’s account will be temporarily suspended. •If an item is reported lost, a material replacement fee will be assessed, which is the retail price of the item plus a $5 processing fee. The library member’s account will be temporarily suspended. •If an item is damaged, a material replacement fee will be assessed, which is the retail price of the item plus a $5 processing fee. The library member’s account will be temporarily suspended.Page 96 of 264