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City of Pleasanton, CA <br />Proposal to Conduct a Citywide Organizational Assessment <br />Section B—Citygate Approach, Scope, and Timelines Page 4 <br />Ø Response time evaluation <br />Ø Technology utilization (records management, mobile reporting) <br />Ø Performance metrics and accountability systems <br />Ø Training program effectiveness review/leadership training <br />B.2 HIGHLIGHTS OF PROJECT APPROACH <br />Citygate’s proposed methodology is built around <br />the following core elements: <br />Technical Analysis <br />Citygate will work with staff to gather all available <br />documentation regarding organizational structure, <br />staffing, policies, procedures, performance data, <br />budgets, and technology. Our subject matter <br />experts will review and analyze the documentation <br />to create a broad understanding of each <br />department’s operational strengths and weaknesses. Our technical analysis will also include the <br />following core elements: <br />Internal Procedures <br />We will evaluate each department’s service levels and standards, performance measures, <br />performance reporting, and the employee performance management system for alignment with <br />stakeholder expectations. We will review, at a high level, the current operating policies and <br />procedures, workflows, organizational structure and management systems, spans of control, <br />organizational relationships, interdivisional and interdepartmental coordination, communications, <br />information systems, administration and supervision, job duties, opportunities for outsourcing or <br />insourcing, risk management coordination and practices, overtime management practices, labor <br />agreements, and related aspects to make findings and determine recommendations. <br />Employee Learning and Development <br />We will focus on assessing existing and future service demand, allocation of staff to meet these <br />demands, staff retention and recruitment, training needs and resources, professional development <br />approaches to support succession, planning tools and technology available to staff, and the overall <br />staffing strategy. <br />Project highlights by the numbers: <br />• Over 20 seasoned consultants with <br />redundancy across every project <br />discipline <br />• Hundreds of years of practitioner <br />expertise <br />• 5 core tasks across 12 months <br />• 2 Project Briefings (1 Mid-Project <br />Briefing and 1 Final Report Briefing) <br />Page 183 of 323