Laserfiche WebLink
City of Pleasanton, CA <br />Proposal to Conduct a Citywide Organizational Assessment <br />Section B—Citygate Approach, Scope, and Timelines Page 5 <br />Finance <br />We will evaluate the current budget and funding levels, including an assessment of the ability to <br />maintain and/or enhance service levels, attract and retain staff, and implement new technology. <br />We will provide recommendations on alternative approaches to funding if appropriate given <br />current funding, projected demand, technology needs, and/or changes in service scope or levels. <br />Stakeholder Engagement <br />Stakeholder engagement is perhaps the most important step in an efficiency study. Nobody knows <br />better where opportunities lie than the people who execute the processes every day or who are <br />dependent on those services for their livelihood. The best solutions often come from brainstorming <br />with stakeholders. While there may be different perspectives from a variety of participants, it is <br />always rewarding to find how people on different sides of the table seek the same solutions. Our <br />team will encourage honest feedback, asking for stakeholder input before offering ours for their <br />critique. We can then synthesize the feedback with benchmarking standards, performance data, <br />and available resources to frame recommendations. Our Work Plan includes jointly developing a <br />communication and engagement plan with the City. <br />Project Customization <br />Boilerplate recommendations are not our goal at Citygate. After completing technical analysis and <br />stakeholder engagement, our team will meet with staff to filter potential solutions for context and <br />culture specific to the City of Pleasanton. Our goal is to provide recommendations that are <br />achievable not only financially, but politically and culturally as well. We find the best way to do <br />that is to work in tandem with staff to understand the broader framework within which our <br />recommendations must work. Following a Mid-Project Review with staff, we will move forward <br />to finalize recommendations. <br />Citygate offers additional beneficial elements such as an orientation meeting with City leadership, <br />distribution of a Project Orientation Brochure at the initial kick-off meeting and during our on-site <br />visit in Task 2, and a Mid-Project Review to discuss initial findings and recommendations with <br />the City Manager, Assistant City Manager, Department Heads, and the assigned Project Manager. <br />These elements will ensure that all internal and external stakeholders have the chance to participate <br />in Citygate’s review in a constructive manner which is essential to ensure the project’s success. <br />Page 184 of 323