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City of Pleasanton, CA <br />Proposal to Conduct a Citywide Organizational Assessment <br />Section B—Citygate Approach, Scope, and Timelines Page 11 <br />Task 2: Communicate with and Involve Stakeholders <br />2.1 Conduct Interviews with City Leadership and Key City Personnel: <br />To enhance our understanding of the issues at stake in this review, we will meet on-site <br />with and interview the City’s project leadership team as necessary. A goal of the interviews <br />is to orient the consultant team to the history and current context in which the study is <br />taking place. These meetings will also enable us to identify key staff and stakeholders to <br />gain their insights in subsequent tasks. <br />We will conduct on-site meetings with City personnel identified from each of the following <br />departments. Interviews will be conducted during one on-site day using a mix of individual <br />and group formats to connect with a broad array of staff from each department. Citygate <br />may also supplement our interviews with an electronic questionnaire provided to key staff <br />with oversight of program and division areas to obtain specific feedback about staffing, <br />service delivery, and cost of service. <br />¨ Development Services <br />¨ Public Works <br />¨ Police <br />¨ Internal Services (City Manager’s Office, Finance, Information Technology, City <br />Clerk, Human Resources) <br />¨ Library & Recreation <br />2.2 Conduct Interviews with the City Council: <br />Citygate’s Project Manager will be on-site to meet with City Council members. These <br />interviews will permit us to gain their insights at the start of the review process and provide <br />direction regarding specific issues needing focus. <br />As necessary, pre-meeting information will be provided to interviewees by email or hard <br />copy to allow for sufficient preparation. Assistance from City staff will be required in <br />scheduling these meetings and providing interview/meeting rooms. <br />2.3 Post-Interviews Debrief with City Manager: <br />At the conclusion of Citygate’s interviews, we propose a meeting between Citygate Project <br />Manager and the City Manager, Assistant City Manager, and assigned Project Manager to <br />discuss initial themes and findings emerging from our document review and interviews and <br />allow initial feedback on areas that may warrant deeper focus. This allows Citygate’s <br />Page 190 of 323