CITY COUNCIL MEETING AGENDA PACKET

City of Pleasanton, CA Proposal to Conduct a Citywide Organizational Assessment Section B—Citygate Approach, Scope, and Timelines Page 12 consultants to spend their time most effectively on areas of greatest priority and need for the City. 2.4 Additional Stakeholder Engagement: As determined in conjunction with the City as part of a stakeholder engagement and communication plan, Citygate will employ additional stakeholder engagement strategies that may include on-site interviews, focus groups, and/or online surveys with a mix of internal and/or external stakeholders. Citygate will partner with City staff to effectively message information about the project to internal and external stakeholders. Key Milestones/Deliverables: ¨ On-site interviews and stakeholder engagement Task 3: Conduct Organizational Assessment 3.1 Conduct Comparable Agency Survey: We will conduct a comparable agency analysis that compares major policies, practices, and staffing by Department. We recommend surveying four to six agencies with a list of agencies that is jointly determined with the City. Citygate will require the assistance of City staff to forward questionnaires and/or online survey forms to other agencies for completion. 3.2 High-Level Assessment of Departmental Structure: ¨ Evaluate core departmental functions and processes for alignment with City Council goals and City priorities. ¨ Review reporting structures, roles, and responsibilities to identify redundancies, gaps, or inefficiencies. ¨ Analyze staffing levels, vacancies, and workload distribution to assess resource allocation and balance. 3.3 High-Level Assessment of Process and Efficiency: ¨ Assess the effectiveness of current human, financial, and technological resources in meeting departmental objectives. ¨ Identify inefficiencies or bottlenecks in key processes and recommend opportunities for improvement or cost savings. Page 191 of 323