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Multi-Family Dwelling (MFD) Engagement <br />Approach <br />Desktop outreach to MFD property owners <br />and managers conducted in August. <br />•Called or emailed contacts at 92 of <br />106 properties. <br />•Spoke with: <br />-Six property managers for MFDs <br />with 5-16 units <br />-Five property managers for MFDs <br />with 17-100 units <br />-Ten property managers for MFDs <br />with 100+ units <br />•General satisfaction with current PGS <br />solid waste and recycling services. <br />•Most inform tenants about the transfer <br />station but rarely use it themselves. <br />•Need for more tenant education on <br />proper source separation across all <br />building sizes. <br />•Mixed satisfaction with PGS in key <br />areas: <br />•Communication <br />•Educational offerings (e.g., trainings, <br />flyers) <br />•Service reliability <br />•Most are neutral on the RFP process, <br />with cost remaining the primary concern. <br />Multi-Family Dwelling (MFD) Engagement Results <br />Page 104 of 399