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Page 11 of 14 <br /> <br /> <br />Multi-Family Property Owners and Managers: <br />• Property owners and managers are generally satisfied with PGS’s solid waste and <br />recycling services. <br />• Opinions are mixed regarding PGS’s communication, educational offerings, and <br />reliability. <br />• Nearly all owners and managers inform tenants that the transfer station is available <br />for disposal, though few use it themselves. <br />• There is a clear need for more tenant education on proper source separation <br />across all building sizes. <br />• Most owners and managers had no strong opinion on conducting an RFP process, <br />with cost being their primary concern. <br />Commercial Customers: <br />• The business community generally expressed satisfaction with PGS services. <br />• There is a need for more support to help businesses comply with solid waste and <br />recycling requirements. <br />• Tailored service offerings are needed to address unique business needs. <br />• The business community prefers an approach that ensures competitive pricing. <br /> <br />Industry Stakeholders: <br />• Companies are enthusiastic about the opportunity to serve the City. <br />• Many are confident in their ability to provide cost-competitive services to residents <br />and businesses. <br />• A mix of existing infrastructure and new or upgraded facilities will likely be <br />Page 83 of 399