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<br /> 2 <br />satisfied." Only 4% of residents (16 individuals) expressed dissatisfaction, primarily citing cost concerns <br />relative to service levels received. <br /> <br />Satisfaction levels remain consistently high across demographic groups, with minimal variation by age, <br />gender, ethnicity, or council district. This show that service quality perceptions are broadly shared <br />throughout the community rather than concentrated in particular neighborhoods or population segments. <br /> <br />Service reliability metrics support satisfaction ratings. Residents (79%) report that their waste collection <br />carts were emptied on schedule every time during the past 12 months. This reliability rate, while stronger <br />than we see in other markets, suggests some room for improvement in collection consistency. <br /> <br />Community Priority Analysis <br /> <br />The survey revealed important insights about community values regarding solid waste policy decisions. <br />When presented with competing priorities, 58% of residents agreed that "environmental sustainability is <br />important, but other factors like cost and convenience should come first when making decisions about <br />solid waste and recycling." Only 32% prioritized environmental sustainability as the top consideration. <br /> <br />These findings are consistent across most demographic groups, though some variation exists by age and <br />ethnicity. The results suggest future solid waste policy decisions should be framed within a balanced <br />approach that acknowledges environmental goals while emphasizing fiscal responsibility and service <br />convenience. <br /> <br />Program Participation and Barriers <br /> <br />Current program participation varies significantly across available services. Bulky item pickup and transfer <br />station drop-off show the highest participation rates, while awareness gaps limit engagement in other <br />programs. Among residents who have not participated in available programs (12% of the total sample, 51 <br />individuals), lack of awareness represents the primary barrier rather than service design or access issues. <br /> <br />This finding suggests targeted communication strategies could increase program utilization without <br />requiring service modifications or additional costs. The 12% non-participation rate is relatively low <br />compared to similar municipalities, indicating generally effective program design and community <br />engagement. <br /> <br />Transfer Station Analysis <br /> <br />Transfer station usage and support present complex findings with significant policy implications. Among <br />residents, 47% have personally used the transfer station within the past 12 months, indicating substantial <br />community reliance on this facility. Users report primarily disposing of household trash, yard waste, and <br />construction debris. <br /> <br />Initial support for maintaining a transfer station in Pleasanton reaches 84%, with 77% expressing strong <br />support. After receiving information about future cost implications, support levels remain high at 80%, with <br />71% expressing strong support. <br /> <br />Opposition to the transfer station remains limited, with only 3% of the total sample (13 individuals) <br />expressing concerns. <br /> <br />The survey assessed community willingness to travel for waste disposal if access to the local transfer <br />stations was eliminated. Results show 53% of residents would not be willing to drive approximately 15 <br />miles outside the city for transfer station services, suggesting closure could create significant service gaps <br />or lead to inappropriate disposal practices. <br /> <br />Analysis and Implications / Service Contract Considerations <br /> <br />Page 88 of 399