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<br /> 1 <br /> Executive Summary <br /> <br />The City contracted with Probolsky Research to conduct a statistically valid survey of Pleasanton <br />residents regarding solid waste services provided by Pleasanton Garbage Service (PGS) and community <br />preferences for future service decisions. The survey conducted August 8–12, 2025, collected responses <br />from 400 residents with a margin of error of +/-5%. <br /> <br />Key findings demonstrate strong overall satisfaction with current services, with 94% of residents reporting <br />satisfaction with PGS services and 74% of those indicating they are very satisfied. Most significantly, <br />residents initially express strong support (84%) for maintaining a waste transfer station in Pleasanton. <br />After receiving additional information, support drops slightly to 80%. <br /> <br />The survey clear demonstrates broad public support for the current hauler and the transfer station. <br /> <br />Background <br /> <br />The City's current solid waste services contract with Pleasanton Garbage Service has provided residential <br />and commercial waste collection, recycling, and organics services to the community. As the City <br />approaches contract renewal decisions and considers the future of the transfer station facility, Council <br />directed staff to conduct a comprehensive community survey to understand resident satisfaction levels, <br />service priorities, and preferences for future service delivery. <br /> <br />The survey was designed to assess current service satisfaction, identify community priorities regarding <br />environmental sustainability versus cost considerations, evaluate transfer station usage and support, and <br />gauge interest in additional services not currently provided. The research was conducted by Probolsky <br />Research, a woman- and minority-owned market research firm specializing in municipal and public policy <br />research. <br /> <br />Survey development included input from Public Works staff and was designed to provide statistically valid <br />results representative of Pleasanton's demographic composition. The timing of the survey in August 2025 <br />allows Council to consider findings during the upcoming budget development process and contract <br />negotiation timeline. <br /> <br /> <br />Methodology and Findings / Survey Design and Implementation <br /> <br />The survey employed a multimode methodology to provide easy access for all residents. Data collection <br />included both telephone interviews (19% of responses) and online surveys (81% of responses). <br />Telephone participants were reached through both landline (28%) and mobile phone (72%) calls. Online <br />participants received invitations through email (35%) and text messaging (65%). <br /> <br />Language accessibility was provided in English (92%), Spanish (4%), and Chinese (4%). Security <br />measures prevented duplicate responses, and the 14 minutes survey length was designed to maximize <br />completion rates by avoiding survey fatigue while gathering comprehensive data. <br /> <br />The sample matched Pleasanton demographic characteristics across age, gender, ethnicity, and <br />geographic distribution. <br /> <br />Service Satisfaction Results <br /> <br />Current service satisfaction rates exceed typical municipal service benchmarks. Among all respondents, <br />94% express satisfaction with PGS services, with 74% of satisfied residents reporting they are "very <br />Page 87 of 399