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City Analysis – Commercial Stakeholders <br />Multi-family property owners/managers identified the following: <br />•Overall satisfaction with PGS services. <br />•A need exists for additional educational tools, resources, and staff support to <br />enhance tenant engagement, reduce contamination, and improve compliance. <br />•Concern over increased costs. <br />Commercial businesses identified the following: <br />•Overall satisfaction with PGS services; appreciation of community partnership by <br />the company. <br />•A need for tailored service options and technical assistance to support regulatory <br />compliance. <br />•Concern over increased costs and value of the services provided. <br />Residential Survey – Key Findings <br />Residents have overall satisfaction with current solid waste and recycling services <br />provided by PGS. <br />Page 97 of 399