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<br />11 | P a g e <br /> <br /> <br /> <br />See EXHIBIT B for Service Definitions of Operating Terms. <br /> <br />The CONTRACTOR must become familiar with all applicable reporting requirements. The <br />CONTRACTOR shall be liable for any funding penalties or late fees imposed by funding <br />sources that are due to the CONTRACTOR's failure to comply with reporting requirements. <br /> <br />CONTRACTOR shall submit an invoice and service reports electronically to the CITY within <br />ten (10) calendar days of the end of each service month. <br /> <br />G. Required Submittals <br /> <br />CONTRACTOR is required to submit the following to the CITY each month: <br /> <br />1) Service Invoice - CONTRACTOR will provide the following on the monthly invoice: <br />• Number of service hours billed for each service component, revenue hour reimbursement <br />rate and service cost sub-total for door-to-door trips. <br />• Total amount of passenger fares collected from both locations (CONTRACTOR office <br />and CITY); this amount will be retained by the CONTRACTOR <br />• Total miles driven per vehicle. <br />2) Data Summary Report by Service Day - CONTRACTOR will include the following data for <br />each service day: <br />• Number of service vehicles in use <br />• Door-to-door Service: Number of one-way passenger (no attendant or companion trips) <br />trips performed, cancellations, late cancellations, no-shows, and missed trips, service <br />hours, productivity, and on-time performance. <br />• Fares collected <br />• Number of personal injury occurrences <br />• Number of vehicle/property damage occurrences <br /> <br />3) Trip Detail Report for Door-to-Door Transportation Service - CONTRACTOR will include <br />the following for each program participant’s ride request: <br />• Rider’s last and first name <br />• Assigned vehicle route number for the ride reservation <br />• Date of the requested trip <br />• Pick-up address <br />• Pick-up City <br />• Drop-off address <br />• Drop-off city <br />• Ride status (i.e. performed trip, canceled, no-showed, canceled late, or missed trip) <br />• Whether a personal care attendant accompanied a rider on a performed trip <br />• Whether a companion accompanied a rider on a performed trip <br />• Whether the performed trip was for a rider who used the lift <br />Docusign Envelope ID: 2C9A65BB-21B7-4E3B-A5B5-F713B3B31D24