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<br />12 | P a g e <br /> <br /> <br />• Whether the performed trip was a demand response or standing order ride <br /> <br />4) On-Time Performance Report for Door-to-Door Transportation Service - CONTRACTOR <br />will include the following for each program participant’s ride request: <br />• Rider’s last and first name <br />• Assigned vehicle route number for the ride reservation <br />• Date of the requested trip <br />• Whether the ride was performed, canceled, no-showed, canceled late, or a missed trip <br />• Scheduled pick-up time and appointment time, if provided by rider <br />• Actual pick-up time and drop-off time <br />• Whether a late-performed or no-show ride was 1-20 minutes late, 21-59 minutes late, <br />or 60 or more minutes late <br />• Ride time for each performed trip <br />Note: Reports 3 and 4 above can be combined into one report if the CONTRACTOR wishes to <br />do so. <br /> <br />CONTRACTOR shall also provide copies of the driver’s manifest and dispatch log (via email) <br />when requested by the CITY. These manifests and logs must be provided within one (1) business <br />day of the CITY’s request. Dispatch logs and driver manifests should include documentation on <br />passenger “no-shows”, trip cancellations, fare evasions, trip denials, missed trips and any other <br />relevant data that details what may have happened with a participant’s trip. <br /> <br />VIII. LICENSING, PERMITS, AND CERTIFICATIONS <br />The CONTRACTOR will obtain all required state and local permits and ensure that all drivers <br />are properly licensed for the service they are providing. CONTRACTOR must also hold all <br />applicable state and local business licenses. The CONTRACTOR will ensure that all equipment, <br />facilities, personnel, and other program elements operate in conformance with applicable federal, state, and <br />local laws. <br /> <br />IX. FACILITIES, EQUIPMENT, AND SERVICES <br />The CONTRACTOR will furnish all facilities, equipment, vehicle maintenance, and services <br />required in the operation and management of the Pleasanton Rides. The CONTRACTOR must <br />supply an adequate vehicle storage facility. This facility should be located within a reasonable <br />distance <br />of the CITY. The CITY maintains the right to inspect the facility before and during the contract <br />period. <br /> <br />X. COMPUTER CAPABILITIES <br />The CONTRACTOR'S computer system must be equipped with a modem capable of <br />communicating with the CITY's computers to receive timely and accurate billing and program <br />data. <br /> <br />Docusign Envelope ID: 2C9A65BB-21B7-4E3B-A5B5-F713B3B31D24