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✓ Onboarding & Training <br /> ✓ 2 Business Days On-Site Hardware Repair <br /> ✓ 24/7 Off-Site Technical Support <br />System Deployment <br />● Architecture: On-premises (Customer's facility) <br />● Data Storage: 100% on Customer's server (no external transmission) <br />● Hardware: Dell PowerEdge 2U server with 80TB usable storage <br />● CJIS Compliant: Architecture supports CJIS Security Policy requirements <br /> <br />DOCUMENT SUMMARIES <br />1. SOFTWARE LICENSE AGREEMENT (10 pages) <br />Structure: <br />● Order Form (Pages 1-2): Business terms, pricing, signatures <br />● Key Terms (Pages 3-4): Legal framework, governing law, liability caps <br />● Standard Terms (Pages 5-10): Detailed legal provisions <br />Key Provisions: <br />● License scope and restrictions (Section 1-2) <br />● Payment terms (Section 3) <br />● Auto-renewal with 30-day opt-out (Section 4.1) <br />● Limitation of liability: 1.0× annual fees for most claims (Key Terms) <br />● California governing law <br />● Cyber Security Incident notification (Section 8.7) <br />Signature Requirements: City of Pleasanton (Chief of Police), EdgeTrace CEO, City Clerk <br />attestation, City Attorney approval <br /> <br />2. DATA PROCESSING AGREEMENT (9 pages) <br />Structure: <br />● Cover Page (Pages 1-5): Key terms, annexes, technical measures <br />● Standard Terms (Pages 6-9): DPA legal framework <br />Key Provisions: <br />● Approved Subprocessor: AWS ECR (soύware updates only - no law enforcement data <br />access) <br />● Special Category Data: Yes (biometric identification data) <br />● Data Scope: Video footage, user authentication, search queries, audit logs <br />● EEA/UK Transfer Mechanisms: Standard Contractual Clauses included <br />● CCPA Service Provider Relationship: Defined and documented <br />● Security Incident Response: Immediate phone notification + 72-hour written report <br />Docusign Envelope ID: 7C14E910-C8FB-4538-B7C4-4EC888D7DD0A