Laserfiche WebLink
City of Pleasanton | Water Shortage Contingency Plan <br /> Public Draft | May 2026 <br /> 15 EKI Environment & Water, Inc. <br />5.2 Communication for Unforeseeable Events <br />For unforeseeable events such as infrastructure failure or wildfire impacts, communications will follow <br />the Water ERP chain of command and provide frequent updates on service conditions, safety advisories, <br />and stage-based demand reduction requirements. <br />In general, communications and notifications proceed along the chain of command at the direction of the <br />Director of Emergency Services, with external communications managed by the PIO. The Water ERP <br />provides a list of relevant contacts for notification at local, regional, and state levels. <br />The PIO is the official spokesperson for the City and is responsible for establishing an information center <br />and providing information for news media. In addition, the PIO maintains a list of contacts to disseminate <br />information to the public, typically via electronic media, radio, television, or newspapers. <br />6 COMPLIANCE AND ENFORCEMENT <br />After City Council adopts a shortage stage, the City enforces applicable demand reduction actions and <br />PMC restrictions through progressive compliance measures. Compliance expectations are communicated <br />with the stage declaration and reinforced through billing notices, outreach, and targeted follow-up for <br />high-use accounts. <br />When the City enacts mandatory reductions, customers are required to reduce water demands based on <br />past use for the same billing period from the previous one to four years, as data is available. If insufficient <br />historic usage information is available, then the City may base reductions on a combination of available <br />data, per-capita water use targets, water usage from similar customer types, and other activity-specific <br />water usage data. Customers can request adjustments to water use reductions by submitting a written <br />request with supporting documentation within 30 days of receipt of the bill that is the subject of the <br />adjustment request. <br />Customers exceeding required reductions are subject to excess use penalties and other enforcement <br />actions authorized by City code and adopted schedules, as described in Table 6.